What is Prologis Essentials?

      

Prologis Essentials is a platform that connects you with the services and products you need to run your logistics space efficiently. It’s a fast, easy and reliable way to find vendors anytime, anywhere via desktop or mobile device.

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What services can I order through Prologis Essentials?

    

The Prologis Essentials platform currently supports the following services:
    •    Dock equipment
    •    HVAC
    •    Pest control
    •    Janitorial
    •    Racking

We work continually with vendors to add additional service categories to the platform. If there is a category you would like to see on Prologis Essentials, we invite you to email [email protected] with suggestions.

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Is Prologis Essentials available in my area?

     

Currently, Prologis Essentials is available in Houston and Atlanta, but we are always expanding! Please email [email protected] to learn when Prologis Essentials will launch in your area. We will respond within 24 hours.

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Can I use Prologis Essentials if I’m not a Prologis customer?

      

Absolutely. While Prologis customers might receive additional features or benefits from operating within our portfolio, Prologis Essentials is designed to help all businesses find value-added services and vendors. If you’re not a Prologis customer, Prologis Essentials provides a glimpse of the offerings we provide our customers as we partner with them to stay ahead of what’s next in their logistics space and beyond. 

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How does Prologis Essentials make money?

      

Our scale enables us to partner with certain vendors and provide exceptional value for the services offered. Because of our global platform, we can offer our trusted vendors a unique opportunity to access thousands of customers worldwide. In exchange for this opportunity, Prologis receives a referral payment from vendors based on the work generated through the platform.

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How does Prologis protect my personal information?

       

Please see our privacy policy for detailed information about your privacy while using our platform.

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How does Prologis select vendors?

    

Over decades of developing and managing real estate, Prologis has built strong relationships with national and local vendors. Additionally, to ensure exceptional value and customer service, Prologis uses a vendor management process to vet and manage the performance of these partners.

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Does Prologis monitor vendor activity?

       

Prologis Essentials is committed to providing you with a valuable tool. To ensure our selected vendors maintain a high standard of service, we actively monitor their performance and the feedback we receive from our customers. If you are ever unhappy with the quality of service you receive, please let us know. Our team is dedicated to ensure only qualified vendors participate in our program.

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What if I have a bad experience with a vendor?

      

We review the quality of our preferred vendors to ensure that Prologis Essentials users receive quality services consistently. If you have a bad experience with one of the vendors on our platform, please contact [email protected]. We will respond within 24 hours.

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Who do I contact if I have issues with a vendor?

     

We are committed to ensuring that our vendors provide the highest level of quality to our customers. If you have an issue with one of our preferred vendors, please contact [email protected], and a team member will respond within 24 hours.

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Who do I contact if I have issues with a service request?

     

For issues with a service request, please contact [email protected]. A team member will respond within 24 hours.

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Who do I contact to suggest improvements?

     

We are always looking for ways to improve the quality of our platform and better serve our customers. Please email suggestions to [email protected].

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How do I contact a Prologis leasing or property manager?

      

For customers operating within a Prologis facility, we provide leasing and property manager contact information on your dashboard to ensure it’s always at your fingertips.

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How do I know what services Prologis recommends?

      

As the leader in logistics real estate, Prologis has been maintaining buildings in tip-top shape for over 30 years. For your convenience, we share recommended service levels on the platform. When you request service, simply select the service category you want, and click on “learn more about this service” to see detailed information about the service and our recommendations. Of course if you still have questions, please email [email protected], or ask your selected vendor.

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What if I did not receive an order confirmation?

     

If you did not receive an order confirmation, please check your junk and spam folders. If you cannot find a confirmation, please email [email protected], and we will look into the issue.

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When will I hear back from a vendor?

    

We hold our preferred vendors to service-level agreements to make sure you get what you need, when you need it.
    •    For urgent service requests, expect to hear from your vendor within 30 minutes, and someone will be onsite to assist you within two hours, whether its noon or 3 a.m.
    •    For standard service requests, expect to hear from your vendor within 30 minutes during normal business hours, and someone will be onsite to assist you within four hours. If you submit a request when a vendor is closed, they will respond the morning of the next business day.
    •    For bid requests, you will receive all of the information packaged together for easy comparison from a Prologis team member within 72 business hours of your request.

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How do I cancel an order?

      

If you need to cancel a service request, contact the vendor directly at the phone number provided on your confirmation email or simply let them know when they respond that you no longer need the requested service.

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After I request a bid, how long will it take to receive a response?

     

When you submit a bid request, a Prologis team member will reach out to our preferred vendors on your behalf and email information to you in an easy-to-compare format within 72 business hours.

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How do I pay a vendor?

     

Prologis Essentials will connect you with a preferred vendor of your choice. Once you retain the vendor, you can contract with them as you normally would in your system.

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What if I am dissatisfied with the service provided?

     

It is important to us that our vendors provide high-quality service consistently. If you are dissatisfied with the service you received, please contact [email protected]. A team member will respond within 24 hours. Although we take steps to vet and manage the vendors available via our services or platform, we make no guarantees, warranties or representations regarding the skills or undertakings of such vendors or the quality of the job that he or she may perform if you elect to retain their services.

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Is the value of services competitive?

     

Our vendors are committed to providing competitive pricing based on the service or product offered. We encourage our customers to request bids and shop around. While you can usually find a cheaper price if you look hard enough, we’re confident that our vendors provide the best value through a combination of price, quality and service. Should you find better pricing and value elsewhere, however, please let us know. We challenge our vendors and ourselves to provide the best value at all times.

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What if a vendor offers me better pricing than what is shown on the platform?

     

Our vendors have made a commitment to us and our customers as a trusted partner to always provide competitive pricing through our platform without exception. Should a vendor not provide you with competitive pricing through our platform, please let us know at [email protected].

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How do I change my password?

     

To change your password, log in to your account; click the menu on the left-hand side of your screen; and click “edit” underneath your name. At the bottom of the page, you will see a “change password” option.  Enter your old password; enter what you would like your new password to be; and re-enter your new password for verification. Click “save.” The next time you log in, use the new password.

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What should I do if I am locked out of my account?

     

If you cannot get in to your account, click the “forgot password” link on the login page. This will prompt you to reset your password so that you can get back in to your account quickly.

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How do I update my account information?

     

To update your account information, click the menu on the left-hand side of the screen, and then click “edit” underneath your name. From this screen, you can update all profile information. Remember to hit “save” before exiting.

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How do I add a property?

     

Once you have logged in to your account, click the menu on the left-hand side of the screen, and then click “Add a building.” Enter the building information and then “save.” Please note that only buildings in Houston and Atlanta can be added at this time. If you experience issues while adding a new property, please email [email protected]. We will respond within 24 hours.

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Can I add non-Prologis properties?

     

Absolutely. While you will notice that Prologis buildings have additional information in the platform, Prologis Essentials is designed to help all businesses find value-added services with qualified vendors.

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How do I know if my building is in a service area?

     

When you request a service, a dropdown menu will show a list of service categories with the vendors available in your area. If you don’t see the kind of service you need, check back because we are always adding new vendors and categories. You can also email [email protected] for more detailed information about what is available in your area.

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How do I add people in my organization?

     

If you have a colleague who needs to request service for your buildings, share the link to the platform so that he or she can create an account to request service. You can also email [email protected] for more detailed instructions about adding the platform to a device.

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How do I close my account?

     

We hope that you find our platform valuable and use it for all of your service needs. We recognize, however, that you might need to close your account at some point. Should you need to close your account for any reason, please email [email protected]. A team member will contact you within 24 hours to process the request.

 

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How do I add the Prologis Essentials icon to my iPhone?

        

Note: The following must be completed in Safari on IOS devices.

 

  1. Open Safari web browser and navigate to essentials.prologis.com
  2. Click the Share button at the bottom of the screen
  3. Select the Add to Home Screen option
  4. Click Save
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How do I favorite the Prologis Essentials webpage on Chrome?

        

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How do I favorite the Prologis Essentials webpage on Edge?