At your service
Unlike many other industrial real estate companies, ProLogis does not outsource property management. The company's distribution centers are managed by in-house professionals who maintain their facilities in accordance with the industry’s highest standards.
- ProLogis' integrated property management program includes the following elements:
- Local property managers who remain in regular contact with customers to ensure their continued satisfaction and who can solve problems as soon as they arise;
- 24x7 availability, so customers can reach a company representative at any time in the event of an emergency;
- On-staff maintenance technicians who regularly inspect and maintain roofs, parking lots, landscaping and fire-suppression systems, and make sure properties are operating at the highest possible level.
- Consistent, high-level customer service at all our properties throughout the world.
- Solicitation of customer satisfaction feedback, enabling customers to provide direct comments about the property and the level of service they are receiving from their local market contacts and property managers.
- Internal customer service awards for ProLogis’ top-performing property management associates worldwide.
