Operations & CRM analyst

Job Summary:

The Operations & CRM analyst will be responsible for management, control and reporting of data from the company’s CRM system, and for providing general analyst support to the European Operations team.

Tasks and Responsibilities:

CRM (cca 50%) – reporting to Senior Vice President, Global Corporate Solutions Europe

• Providing monthly, quarterly and ad-hoc reports from the CRM system
• Ensuring consistency of data with other corporate systems
• Ensuring data integrity of the CRM system through the design and implementation of business rules
• Providing training on the CRM system throughout the European business as required
• Supporting roll-out of new CRM system
• Generally promoting and supporting the use of CRM throughout the European business

Operations (cca 50%) - reporting to First Vice President, Head of Operations Northern Europe / Head of Property Management Europe

• Working with Property Management Team to develop new functionalities, improve existing processes and support pan European projects.
• Production of Property Management Reports for Property Managers using Yardi, Peoplesoft, Peoplesoft Project Costing and Business Intelligence systems.
• Maintaining non-Yardi core property data for use by Northern European team and Regional Property Managers.
• Carrying out ad-hoc financial analysis as required e.g. appraisals of leasing opportunities, investment & development appraisals.
• Providing analyst support to the Northern European Operations team, including ad hoc analysis of leasing transactions, calculation of past and future property returns, supporting the preparation of investment acquisition and sale memoranda, other ad hoc data analysis.
• Data collection and preparation of monthly reports and analysis for Northern European Operations team and European Property Management Team.

Competencies

• Communication skills
• Energy
• Flexibility
• Willingness to learn
• Cultural sensitivity / awareness
• Strong analytical skills
• Strong Excel skills
• Knowledge of, and interest in, commercial real estate

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