At your service

Unlike many other industrial real estate companies, Prologis does not outsource property management. The company's distribution centers are managed by in-house professionals who maintain their facilities in accordance with the industry’s highest standards.

Prologis' integrated property management program includes the following elements:

  • Local property managers who remain in regular contact with customers to ensure their continued satisfaction and who can solve problems as soon as they arise
  • 24x7 availability, so customers can reach a company representative at any time in the event of an emergency
  • On-staff maintenance technicians who regularly inspect and maintain roofs, parking lots, landscaping and fire-suppression systems, and make sure properties are operating at the highest possible level
  • Consistent, high-level customer service at all our properties throughout the world
  • Solicitation of customer satisfaction feedback, enabling customers to provide direct comments about the property and the level of service they are receiving from their local market contacts and property managers
  • Internal customer service awards for Prologis' top-performing property management associates worldwide
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